Hiring: Business Analyst / Project Manager

Software implementations rarely fail on the technology. They fail on the requirements nobody wrote down, the process nobody mapped, and the decision nobody owned.

Bespoke Analytics is hiring a Business Analyst / Project Manager to make sure that does not happen. You will lead implementations of our partner's INTX insurance platform, running discovery with clients, mapping current and future state processes, configuring the platform, and coordinating data migration, integration and testing through to go-live. You will also manage our data platform, analytics and AI projects, keeping technical consultants, client stakeholders and third-party partners moving in the same direction.

This is the connective role between the business and the build. It suits someone who already knows how insurance operations work, can hold a room of stakeholders with competing priorities, and is equally comfortable writing acceptance criteria and briefing a steering committee.

You will work directly with senior client stakeholders on projects that change how they operate. Small team, real ownership, no layers.

Location: Bermuda | Type: Full-time | Compensation: Salary and benefits commensurate with experience

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Business Analyst / Project Manager - Position Overview

Bespoke Analytics is seeking an experienced Business Analyst / Project Manager to lead and support the implementation of our partner’s INTX insurance software platform and to coordinate the delivery of data, integration, analytics, and artificial intelligence projects.

The successful candidate will combine strong insurance or reinsurance industry knowledge with business analysis, software implementation, client support, project management, and resource-planning capabilities.

This role will serve as a key link between clients, product partners, technical consultants, and internal stakeholders. It will involve understanding client operating models, gathering and documenting requirements, mapping business processes, configuring the INTX platform, coordinating implementations, and providing front-line support to INTX users.

Key Responsibilities

INTX Implementation and Client Support

• Manage and support end-to-end implementations of the INTX insurance software platform.

• Lead client discovery sessions and gather business, functional, reporting, integration, and data-migration requirements.

• Document current-state and future-state processes, workflows, business rules, user journeys, and operating procedures.

• Configure the INTX platform to support client products, processes, roles, workflows, and reporting requirements.

• Work with technical consultants to define data migration, integration, reporting, and security requirements.

• Support the mapping, cleansing, reconciliation, testing, and migration of historical data into INTX.

• Coordinate integrations between INTX’s Commercial Insurance and Reinsurance platform with other back office, reporting and group systems.

• Develop functional specifications, process maps, configuration documents, user stories, acceptance criteria, and test plans.

• Plan and coordinate system, integration, regression, and user-acceptance testing.

• Manage defect tracking, issue resolution, and readiness activities through implementation and go-live.

• Deliver client demonstrations, training sessions, user guides, and implementation documentation.

• Provide front-line functional support to clients using the INTX platform.

• Triage support requests, investigate issues, document findings, and coordinate resolution with technical teams or the software partner.

• Maintain strong relationships with client stakeholders and act as a trusted adviser throughout the implementation and support lifecycle.

Business Analysis

• Facilitate workshops, interviews, and process-review sessions with business and technical stakeholders.

• Translate business needs into clear, structured, and testable requirements.

• Analyse existing business processes and identify opportunities for standardization, automation, control improvement, and operational efficiency.

• Ensure that proposed solutions align with client objectives, regulatory obligations, and industry practices.

• Manage requirements traceability from discovery through design, development, testing, and implementation.

• Support change-management, operational-readiness, and user-adoption activities.

• Assist clients in defining reporting, data, workflow, and management-information requirements.

Project Management and Resource Planning

• Plan and manage INTX implementation, data integration, data platform, analytics, and AI solution-development projects.

• Define project scope, objectives, deliverables, milestones, schedules, dependencies, assumptions, and acceptance criteria.

• Prepare and maintain project plans, status reports, action logs, risk registers, issue logs, decision logs, and budget or effort tracking.

• Coordinate the work of business analysts, data engineers, developers, consultants, client resources, and third-party partners.

• Manage resource assignments and capacity planning across concurrent client engagements.

• Monitor project progress and proactively address risks, blockers, scope changes, and competing priorities.

• Facilitate project governance meetings, steering committee updates, working sessions, and internal delivery reviews.

• Manage client expectations and ensure that project decisions, responsibilities, and next steps are clearly documented.

• Support effort estimation, proposal development, statements of work, and project scoping.

• Promote consistent project-delivery standards and continuous improvement across the organization.

Required Qualifications and Experience

• Professional experience in the insurance or reinsurance sector.

• Strong understanding of insurance operations, workflows, terminology, data, and reporting requirements.

• Demonstrated experience as a business analyst, project manager, implementation consultant, product owner, or similar role.

• Experience implementing, configuring, or supporting insurance software platforms.

• Proven ability to gather requirements, facilitate workshops, map processes, and produce high-quality functional documentation.

• Experience managing technology, software implementation, data, integration, or digital-transformation projects.

• Strong stakeholder-management and client-facing skills.

• Experience coordinating multidisciplinary teams and managing multiple concurrent priorities.

• Excellent written and verbal communication skills.

• Strong organizational, analytical, facilitation, and problem-solving abilities.

• Ability to work independently, take ownership of deliverables, and operate effectively within a team.

Preferred Qualifications and Experience

• Experience within commercial insurance, reinsurance, captive insurance, broking, underwriting, claims, or insurance operations.

• Experience with policy administration, underwriting, claims, accounting, bordereaux, or insurance reporting systems.

• Experience managing data migrations and integrations as part of a software implementation.

• Familiarity with data platforms, business intelligence, Microsoft Power BI, Microsoft Azure, Microsoft Fabric, or artificial intelligence solutions.

• Understanding of APIs, data interfaces, system architecture, and integration patterns.

• Experience with Agile, Scrum, Waterfall, or hybrid project-delivery methodologies.

• Experience using project and requirements-management tools such as Microsoft Project, Azure DevOps, Jira, Confluence, or similar platforms.

• A recognized business analysis or project management qualification, such as PMP, PRINCE2, CBAP, PMI-PBA, or an Agile certification, would be advantageous.

• Experience working in a consulting or professional-services environment would be beneficial.

Personal Attributes

• Professional, personable, and confident when working with clients.

• Able to communicate effectively with executives, operational teams, subject-matter experts, and technical specialists.

• Structured and detail-oriented, with the ability to maintain a broader strategic perspective.

• Comfortable resolving ambiguity and facilitating decisions among stakeholders with different priorities.

• Proactive in identifying risks, dependencies, and opportunities for improvement.

• Service-oriented and committed to delivering a positive client experience.

• Commercially aware and capable of balancing scope, quality, resources, timelines, and client expectations.

What We Offer

• The opportunity to lead significant insurance software and technology-transformation initiatives.

• Exposure to insurance platforms, data engineering, integrations, analytics, and AI solutions.

• A varied role combining business analysis, project leadership, product implementation, and client engagement.

• Opportunities for continued professional development and industry exposure.

• Salary and benefits commensurate with qualifications and experience.

• A Bermuda-based role supporting local and international clients.

Apply here or send your application and CV to info@bespoke.bm